Frequently Asked Questions

Here are answers to our most frequently asked questions!

What type of equipment do you offer?


Does it cost for service on rental or lease to own equipment?

No charge unless agreement is violated. DO NOT wash/dry comforters, quilts or pillows as these will damage equipment, or move equipment on your own without prior notice.

Does it cost for Pick Up?

No charge, unless appointment is missed and return trip is required.

Does it cost for cleaning up equipment?

No Charge.

Do I get a choice on the type of equipment I get to Rent, Lease to Own, or Purchase?

On rentals, we deliver what is currently in stock.  ALL equipment undergoes full maintenance and cleaning before delivery. Rent-to-own prices begin at $45.00 for the standard model, and may increase depending on the model chosen.  The standard model consists of:  Washer with an extra large capacity tub with cold, warm and hot temperatures settings; load size settings of medium, large and extra large loads (some models have softener setting); and dryer with 3 temperature settings and timer settings for cottons, synthetic fabrics and delicates.

Do we provide various options of rent-to-own equipment?

On all rent-to-own’s it’s your choice on which model to choose. We just offer the best equipment at the lowest cost to the consumer, but you may ask to see other models available. We will shop the best deal available, offering the lowest cost to you, the consumer. However, if you want to up-grade your appliances, we can assist you with that as well.

Do you service equipment after purchase or end of lease to own contract?

Yes, we do provide a SERVICE PACKAGE to all previous customers at a reduced rate to “Thank You” for the continued business.

After my application is submitted, when will I be contacted?

Our policy is to attempt contact with you as soon after receipt of your application as possible (within 24 hours).

When can I expect my appliances to be delivered?

Once paperwork is complete, we can deliver within 24 to 48 hours.

What if my equipment is not working properly?

For poorly functioning equipment, call our office or send us an email requesting service and explaining the problem. You may also view our Service Tips section on the Website

Do I have to be present when my equipment is delivered or serviced?

No.  Your presence is not required.  Notify you complex office and follow whatever process is required by their policy. They will release a key to our driver for entry to deliver and install your equipment.

Credit Card Security?

For your security, we do not accept credit card information other than over the phone or in person.

Need to Move?

Our contract requires written authorization from our office before equipment is moved from your apartment. Our experts will move and install your equipment for a nominal fee. Simply give us a call or schedule your move online with us.

Can I put a refrigerator/freezer in my garage?

Yes. However, if you live in a region in which the temperatures drop below 50 degrees Fahrenheit (10 degrees Celsius), this is not a good idea. Such temperatures could cause the oil in the compressor to thicken, leading to premature compressor failure or other issues. Also, refrigerator/freezer units often won’t keep food frozen when the temperature of the garage drops below 35 degrees Fahrenheit (1.6 Celsius).

How full can I pack my freezer?

Your freezer works better when it’s full. That’s because the frozen items help keep the other items cold as well as help maintain the cooler temperature in your freezer.

If your freezer currently has some extra space – don’t worry – we’re not telling you to buy more groceries to fill it! All you have to do is throw in any extra ice packs you might have or fill up some plastic to-go containers, plastic baggies and/or empty milk jugs with water and add them to the freezer. (Leave some space when filling them, however, since water expands when it freezes.) It may seem silly, but it’ll help your freezer run more efficiently and save you money on your electric bill.

How cold should my refrigerator and freezer be?

Your refrigerator’s thermostat should be set to 36 to 38 degrees Fahrenheit (approximately two degrees Celsius) and your freezer’s thermostat from 0 to 5 degrees Fahrenheit (-18 degrees Celsius).  If your model does not have a thermostat, use a thermometer to check the temperature. Adjust the control as needed.

How do I dispose of my old refrigerator/freezer?

It is illegal to send a refrigerator to a landfill without first removing the refrigerant, due to environmental and safety issues. Only licensed professionals can do this procedure. Contact your local municipality for more information. Many offer services to pick up refrigerators and properly dispose of them – for a nominal fee. If your local municipality does not offer such a service, contact a reliable, local appliance repair company and inquire about such services. Be sure to ask for a valid license and a certificate of compliance.